Cancellation policy

Modification, Cancellation and No-Show Policies

We kindly ask our guests to inform us as soon as possible of possible changes or cancellations of their Booking.

In general, the cancellation policy for hotels is as follows:

The flexible rates are cancellable up to 21 days before arrival without a charge and any deposits will be refunded in full.

If canceled or modified later, until the day of the check-in, 100% of the total price of the booking will be charged.

In case of cancellation or modification after the check-in or in case of no-show, 100% of the booking cost will be charged.

Very occasionally we may need to cancel your Booking.  In such circumstances, you will be given a full refund, but we shall have no further liability to you arising out of such cancellation.  We will, however, use reasonable endeavors to try and re-locate any confirmed Booking canceled by us to an alternative location similar in standard to our Property.

For rates marked as “Non-refundable”, we require full prepayment for the entire stay at the time of the booking which is non-refundable, and the Booking non-changeable. 

Pre-payment is charged either via bank deposit or to the credit/debit card supplied at the time of the Booking. Cancellation or non-arrival will result in the forfeiture of the prepayment.

We reserve the right to charge 100% of your Booking for no-shows without prior notification.

Your Booking is for a class of room in the Property and does not guarantee that you will be able to stay in a specific room or in the same room for the duration of your stay.  If we need to move you to a different room during your booking for which a lower rate is available than the rate you booked at, we will refund you the difference in the rates.